We found that field changes, close notes comments are copied twice to activity stream when we close a case. This issue is observed in Kingston as well
Steps to Reproduce
- Open any existing open case. Enter close notes and click on close case.
- Check the activity stream and observe that state changes, close notes are copied twice.
Refer the screenshot attached.
Please update the business rule: "Close escalation" (sys_script_9097abeeb3500300ff6e6e5f26a8dcb1.xml ) in the following way:
- Set When field to 'before' (this is currently set to after).
- Remove the redundant update call line 15. This can be commented out or deleted.
Related Problem: PRB1246056