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Description

In Service Portal, catalog reference variables do not honor reference autocomplete attributes when they are defined on a table "Collection" dictionary record.

Steps to Reproduce

1. Go to "New Hire" order guide in Service Portal
"/sp?id=sc_cat_item_guide&sys_id=6690750f4f7b4200086eeed18110c761"

2. Search for "abel" in "Hiring Manager" field (wait for autocomplete)

Expected: Email will be shown in autocomplete, as defined in OOB sys_user collection record. This functionality is observed in Service Catalog.

Actual: the Name is shown.

Workaround

Copy the attribute value from the table's collection dictionary record to the attribute field of the variable in the record producer/catalog item.

 

ex:

ref_auto_completer=AJAXTableCompleter,ref_ac_columns=name;email;location

 

the result will be like illustrated below:

 


Related Problem: PRB916917

Seen In

Helsinki
Istanbul

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Article Information

Last Updated:2018-09-26 06:37:36
Published:2018-08-28