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Description

In Service Portal, catalog reference variables do not honor reference autocomplete attributes when they are defined on a table "Collection" dictionary record.

Steps to Reproduce

1. Go to "New Hire" order guide in Service Portal
"/sp?id=sc_cat_item_guide&sys_id=6690750f4f7b4200086eeed18110c761"

2. Search for "abel" in "Hiring Manager" field (wait for autocomplete)

Expected: Email will be shown in autocomplete, as defined in OOB sys_user collection record. This functionality is observed in Service Catalog.

Actual: the Name is shown.

Workaround

Copy the attribute value from the table's collection dictionary record to the attribute field of the variable in the record producer/catalog item.

 

ex:

ref_auto_completer=AJAXTableCompleter,ref_ac_columns=name;email;location

 

the result will be like illustrated below:

 


Related Problem: PRB916917

Seen In

Helsinki
Istanbul
SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3

Fixed In

Madrid

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-09-26 13:31:39
Published:2018-08-28