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How to close a RITM when the SC task is completed in Flow designer - Support and Troubleshooting
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  • How to close a RITM when the SC task is completed in Flow designer
KB0696106

How to close a RITM when the SC task is completed in Flow designer


18551 Views Last updated : Jul 24, 2025 public Copy Permalink English (Original)
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KB Summary by Now Assist

Issue

Occasionally, a requested item (RITM) stays open, while its service catalog task has already been completed In Flow Designer. When this happens, you will need to manually complete the RITM.

Resolution

Add an update action with Flow Designer and set the RITM stage to Completed. This will trigger business rules to close the RITM and the Request.

Related Links

  • Best practices for using the Flow Designer [Community blog]
  • Update Record [Product documentation]
  • Create a flow with a Service Catalog trigger [Product documentation]

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