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Overview


When a parent CI is retired, the related child CIs (both hardware and software CI’s) do not automatically get retired.

 

Steps


  1. Login to any out-of-the-box instance
  2. Open 'cmdb_rel_ci' table
  3. Open both Parent CI as well as one of its Child CI
  4. Change the 'Install status' of the Parent CI to 'retired' and see that it does not change the 'Install Status' its Child CI.

Solution


This is out-of-the-box behavior of SeviceNow Instance. Please create an enhancement request should you wish to see it in future releases of ServiceNow.

Article Information

Last Updated:2018-08-24 11:13:16
Published:2018-08-23