Notifications

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Symptoms


Unable to create Problem Management Knowledge articles

 

Release


Kingston and earlier

Cause


The issue is caused due to the ACL that is failing while the user is trying to create the template

 

Resolution


The issue is caused due to the ACL that is failing while the user is trying to create the template.
 
 
In the script section of the ACL, a system property is called. But it has a case-sensitive error. 
 
Due to this reason, the ACL's script fails and therefore the ACL will be failing.

 

Article Information

Last Updated:2018-08-23 13:13:22
Published:2018-08-23