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Description


It is not possible to revert a particular application (knowledge management) to OOB

Procedure


There are certain ways that we can try to reset an application to OOB as mentioned in this community article.
 
https://community.servicenow.com/community?id=community_question&sys_id=215f32a9db58dbc01dcaf3231f9619e2
 
The method specified in that community article is not the recommended way but it is a widely used technique.
So please test this in your sub-prod instance and make sure it doesn't cause any issue before trying it in the production instance.

 

Applicable Versions


Kingston and earlier

 

Article Information

Last Updated:2018-08-23 13:17:50
Published:2018-08-23