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Description

Some incident records have their assignment group set to a default group

Release or Environment

Kingston+

Cause

The script inside a record producer is setting the assignment group field.

Resolution

The assignment group is being set by the Script inside the record producer.

So all incident records created from this record producer will have the assignment group set to " IT Executive Management"

Article Information

Last Updated:2020-09-05 12:37:03
Published:2020-09-05