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Some incident records have their assignment group set to a default group - Support and Troubleshooting
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  • Some incident records have their assignment group set to a default group
KB0696063

Some incident records have their assignment group set to a default group


1283 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Some incident records have their assignment group set to a default group

Release

Kingston+

Cause

The script inside a record producer is setting the assignment group field.

Resolution

The assignment group is being set by the Script inside the record producer.

So all incident records created from this record producer will have the assignment group set to " IT Executive Management"

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