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Symptoms


Some incident records have their assignment group set to a default group

Release


Kingston

Cause


The script inside a record producer is setting the assignment group field.

 

Resolution


The assignment group is being set by the Script inside the record producer.
  
 
So all incident records created from this record producer will have the assignment group set to " IT Executive Management"

 

Article Information

Last Updated:2018-08-23 13:18:51
Published:2018-08-23