Description
Symptoms
The RITM state field is stuck at pending approval
Release
Kingston
Cause
The state field value is being set at "Set Values" activity
Resolution
The RITM's state field remains at "Pending-Approval" even after approving the approval record is because the state value is set using the "Set Values" workflow activity.
Since the workflow did not reach the set values activity where we set the value of the RITM's state field, the value did not change.