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Symptoms


Predefined question in Service Creator works in preview, but not after item is published

Release


Kingston 

Cause


The reference qualifier is not defined properly.

 

Resolution


The predefined question has a reference qualifier, 
u_store_status='O' 
 
We need not use the Single quotes for the string fields when mentioning the reference qualifier. 
We can simply use u_store_status=O^EQ 
 
EQ specifies the End. There were no records shown since we added quotes. 
 
Please refer to the section "Advance Reference Qualifier" in this link for more details on reference qualifier, 
https://docs.servicenow.com/bundle/jakarta-platform-administration/page/script/server-scripting/concept/c_ReferenceQualifiers.html 

 

 

Article Information

Last Updated:2018-08-23 13:26:59
Published:2018-08-23