Description

---

According to the documentation, only users with 'sn_core_hr.admin' role can create or modify HR Case templates.

https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/task/t_CreateOrModifyAnHRCaseTemplate.html

Some customers need general HR users which just have 'sn_hr_core.basic' to create HR Case template.

Procedure

---

The workaround for this is creating the following ACL Rules.

1. Log in as admin.
2. Create the following ACL Rules.

Name	Operation	Scope	Type
sys_template.*	Create	Global	record
sys_template.*	Write	Global	record
sys_template.*	Read	Global	record
sn_hr_core_case.*	save_as_template	Human Resources:core	record
sn_hr_core_case	save_as_template	Human Resources:core	record

Applicable Versions

---

Kingston Patch 7