Description
Symptoms
Opening a page that contains the Typeahead Search widget on the Service Portal shows 3 error messages.
"java.lang.NullPointerException"
"Script source code logged to console"
"Failing widget: 'Typeahead Search' (fa20ec02cb31020000f8d856634c9ce9)"
Release
All Supported
Environment
Service Portal
Cause
The instance of the Typeahead widget on the page has Additional Options set for contextual_search_source for a search source that does not exist. Would look something like below.
"contextual_search_sources": {
"value": "c96eb1686721220023c82e08f585effe",
"displayValue": "Service Catalog"
}
Resolution
Make sure customer has a valid sys_id for an existing search source.