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Description


How can you add attachments to closed incidents?

Procedure


To achieve this, in the left navigator type "Client Scripts" and choose the option under "System Definition". Once you see the list of client scripts, search for "(BP) Hide Attachment Link when Closed)" this will be marked as active in your instance. Turn this to inactive. Run a cache.do and verify you can attach attachments to closed incidents.

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Article Information

Last Updated:2018-11-19 17:05:21
Published:2018-08-22