Issue
Planning Console should load as expected for all projects created.
Release
Kingston
Cause
Corrupt (live_profile) record for the user assigned to Project/Project task
Resolution
If a Project record will not load properly on the Planning Console and in turn, displays the blank screen this could be caused due to a corrupt (live_proifle) record associated to users assigned to the project task/project.
To resolve the issue, determine which Project Task is causing the issue and narrow down the affected task. Upon doing so, create a new (live_profile) record for the affected user by following the steps provided below:
- Proceed to (live_profile.list) via filter navigator.
- Search for the affected user's name under the "Name" column
- Delete the record for the affected user.
- Proceed back to the (live_profile.list) table.
- Click the "New" action at the top of the list.
- Populate "Name" of the affected user and Document field
Note: For Document field, you will need to query the (sys_user) table and then search for the user via "Document" field.7. Save record.
Upon creating a new (live_profile) record, the planning console will now load as intended.
