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Symptoms


After activating the Change Management - Core plugin, several issues were noticed with Change Request: 

- Unable to progress changes, UI actions are missing. 
- Approving a change CHG0030770 to closed automatically. 
- The CHG0030770 workflow shows that the task is still waiting on Assess; however, the Request Approval UI action isn't visible. 

Release


Kingston Patch 7

Cause


The issue is caused by the change request state value being set to 1 rather than the expected value of -5 (New). During our call, we found that the dictionary override for the state field on change_request table was not correct. 

Resolution


Use the out of box dictionary override on the state field for change request.

 

Article Information

Last Updated:2018-08-22 12:05:14
Published:2018-08-22