Symptoms
After activating the Change Management - Core plugin, several issues were noticed with Change Request:
- Unable to progress changes, UI actions are missing.
- Approving a change CHG0030770 to closed automatically.
- The CHG0030770 workflow shows that the task is still waiting on Assess; however, the Request Approval UI action isn't visible.
Release
Kingston Patch 7
Cause
The issue is caused by the change request state value being set to 1 rather than the expected value of -5 (New). During our call, we found that the dictionary override for the state field on change_request table was not correct.
Resolution
Use the out of box dictionary override on the state field for change request.