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Duplicate Approval Emails and Approvals for Requested Items - Support and Troubleshooting
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  • Duplicate Approval Emails and Approvals for Requested Items
KB0695931

Duplicate Approval Emails and Approvals for Requested Items


867 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


Users are receiving duplicate emails and duplicate approvals for the same requested item in service catalog when generated from an order guide on the service portal.

Release


Kingston Patch 7

 

Cause


A customized Order Guide widget in service portal is attempting several insertions of the request which causes a unique key violation error in the logs. For each attempt to insert, a workflow context is generated causing multiple approvals to be created.

Resolution


Revert the order guide widget to the out of box version.

 


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