Symptoms

Users are receiving duplicate emails and duplicate approvals for the same requested item in service catalog when generated from an order guide on the service portal.

Release

Kingston Patch 7

Cause

A customized Order Guide widget in service portal is attempting several insertions of the request which causes a unique key violation error in the logs. For each attempt to insert, a workflow context is generated causing multiple approvals to be created.

Resolution

Revert the order guide widget to the out of box version.