Symptoms
Users are receiving duplicate emails and duplicate approvals for the same requested item in service catalog when generated from an order guide on the service portal.
Release
Kingston Patch 7
Cause
A customized Order Guide widget in service portal is attempting several insertions of the request which causes a unique key violation error in the logs. For each attempt to insert, a workflow context is generated causing multiple approvals to be created.
Resolution
Revert the order guide widget to the out of box version.