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Description

When using an hyperlink with a combination on templates, the hyperlink is broken
Instead of ---s%C3%A5dan-g%C3%B8r-du.aspx
The hyperlink changes to that ---sådan-gør-du.aspx

Steps to Reproduce

Go to Kingston patch7
Go to System Definition > templates
Create a new template
Choose table = incident
In the template field Add work Notes
paste the following in the box besides Work Notes
https://xx.xx.xx/xx/adgangskode--nulstilling---s%C3%A5dan-g%C3%B8r-du.aspx
Save
Hyperlink has changed
https://xx.xx.xx/xx/adgangskode--nulstilling---sådan-gør-du.aspx
Actual behavior: The hyperlink changes and the hyperlink doesnt work
Expected behavior: The hyperlink is not changed and the link works

Workaround

After carefully considering the severity and frequency of this problem, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make these decisions lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Technical Support.

 


Related Problem: PRB1300194

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Article Information

Last Updated:2019-08-08 11:51:19
Published:2019-08-08