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Description

Using the OOB Approval Summarizer for a custom table does not allow a user to "Show email details" in the Activity stream

Steps to Reproduce

1. Navigate to System Definitions > Tables > sysapproval_approver
2. Add the attribute 'email_client=true' and save
3. Create a new table called Work Order(u_work_order) and make sure it extends the Task table
4. Go to u_work_order.do
5. Configure form layout and add the fields "Number" and "Approval"
6. Configure related lists and add the list "Approvers"
7. Submit the new Work Order
8. Go to the work order record and change the approval field to "Requested"
9. In the "Approvers" related list add "admin" as an approver
10. Click into the admin's approval record
11. Click in the "More options (...)" menu in the form header
12. Create and send an email
13. Navigate to sys_email and order the emails z to a by "Created"
14. Click into the email record you just created
15. Change the email type to "sent" and save
16. Go back to the 'sysapproval_approver' record
17. Click "Show email details" for the email in the activity feed

Expected: window expands to show email details
Actual: Nothing happens, no errors in console either

If you then configure form layout and remove the "Approval summarizer" formatter then the "Show email details" works.

Workaround

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Related Problem: PRB1239065

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - Audit Management PA Content - Madrid 2019 Q1
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Policy and Compliance PA Content - Madrid 2019 Q1
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - Risk Management PA Content - Madrid 2019 Q1
SR - IRM - SIG Assessment Legacy - Madrid 2019 Q1
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - SecOps - Configuration Compliance - New York 2019 Q3
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Qradar SIEM Integration - Madrid 2019 Q1
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - SIR - Threat intelligence - New York 2019 Q3
SR - SIR - VirusTotal Integration - New York 2019 Q3
SR - VR - Rapid7 - London 2019 Q2 v.6.2.1
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2

Fixed In

Madrid

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-10-31 16:58:07
Published:2018-09-20