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Description

Queue Count not updating in real time - Chatbot & Connect Support

Steps to Reproduce

 

1)As sys admin navigate to https://<instance-name>.service-now.com/sp
2)Start a support via Virtual Agent and perform a "Handoff"
3)As agent/itil navigate to https://<instance-name>.service-now.com/$c.do

ACTUAL: Notice the queue is not updated - Refreshing the page will update the queue.
EXPECTED: The queue should update in real time. A referesh should not be required.

Workaround

No workaround is currently available for this problem.

Please upgrade to London or Kingston Patch 9 where this issue is fixed.


Related Problem: PRB1264703

Seen In

There is no data to report.

Fixed In

Kingston Patch 9
London

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-12-24 08:40:49
Published:2018-10-15