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Question:


How to hide the inactive group from the assignment group list on the incident form

 

Resolution


 
Assignment group needs to be filtered based on active values.
 
Following are the steps to achieve this:
1. Go to incident record
2. Right click field:field : assignment group 
3. Configure Dictionary
4. Under the reference specification : Add a condition : Active is true
 
This will only load active assignment groups.

Article Information

Last Updated:2018-09-05 11:18:28
Published:2018-09-05