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Hide the inactive group from the assignment group list on the incident form - Support and Troubleshooting
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  • Hide the inactive group from the assignment group list on the incident form
KB0695912

Hide the inactive group from the assignment group list on the incident form


2151 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Question:


How to hide the inactive group from the assignment group list on the incident form

 

Resolution


 
Assignment group needs to be filtered based on active values.
 
Following are the steps to achieve this:
1. Go to incident record
2. Right click field:field : assignment group 
3. Configure Dictionary
4. Under the reference specification : Add a condition : Active is true
 
This will only load active assignment groups.

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