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Symptoms


% Utilization for resource plans created prior to upgrade are showing 0's across the board post upgrade

Release


Kingston Patch 7

Cause


Upon upgrade to Kingston, a new table was introduced (called resource_allocation_daily), which stores the values displayed in the resource reports.

Resolution


In order for the values for any resource plans created prior to upgrading to display, the user needs to go into the affected resource plan, copy it, request it, and confirm and allocate it again. 

Doing this will create the resource_allocation_daily record and will then display the expected information.

Additional Information


Here is some helpful documentation regarding the Project Portfolio Suite:
https://docs.servicenow.com/bundle/jakarta-release-notes/page/release-notes/business-management/project-portfolio-suite-with-financials-rn.html

Article Information

Last Updated:2018-08-22 05:59:52
Published:2018-08-20