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Dynamic filter 'One of My Groups' does not work for Glide List type field with more than one item - Support and Troubleshooting
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  • Dynamic filter 'One of My Groups' does not work for Glide List type field with more than one item
KB0695888

Dynamic filter 'One of My Groups' does not work for Glide List type field with more than one item


4078 Views Last updated : Aug 24, 2022 public Copy Permalink
KB Summary by Now Assist

Issue

When using the [is (dynamic)] [One of My Groups] filter on a glide list referencing sys_user_group, the condition evaluates to false if the list field has more than one value.

Cause

This is expected behavior as the dynamic filter [One of My Groups] only expects a single reference and when a glide list field has more than one item it would be sending two references and fail. 

Resolution

You can manually script the condition to check if you are a member of the groups in a Glide List using an array loop.

Here is an example from our Docs on how you can get and loop through the values in a glide list: Reference a Glide list from a business rule
 
Then you need to run each value returned against the isMemberOf() function for your user object: GlideUser - Global

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