Description

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There are two types of Dashboards used across the ServiceNow platform, responsive and non-responsive.  In addition to Dashboards, the system also includes Homepage's which may appear similar to a dashboard and share some of the characteristics of a dashboard.  The steps to perform certain actions on a dashboard or Homepage are often somewhat different dependent on whether the Dashboard is a responsive Dashboard or a non-responsive Dashboard or the object is a Homepage.  This brief article will describe the indicators to determine if a specific dashboard is a responsive dashboard, non-responsive dashboard or a homepage.

Procedure

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The main visual difference between the types of dashboards is some of the adornments found within the header of the dashboard.

Responsive Dashboards

For Responsive Dashboards you will find the following buttons (which are exclusive to responsive type dashboards):

Dashboard Controls Contextual Menu (also commonly known as the Hamburger menu), Add Widget (addition icon), and Sharing (square and arrow icon).

 

Note: The Add Widget and Sharing button will only appear if you have edit rights to this particular dashboard.

 

Non Responsive Dashboards

For Non-responsive Dashboards you will find the following buttons (which are found only on non-responsive dashboards):

Add Dashboards (addition icon), "Favourite Dashboard" (star icon) and a "Copy URL" (chain icon) button.

 

Homepages 

For a HomePage, you will find the following buttons or icons (which are to found on the other types of pages):

Add Dashboard (showing as a plus icon at the upper left corner of the dashboard), Homepage Settings (shown as a cog icon), a Refresh now icon (circular arrow in the upper right corner of the Homepage), an Add Content button and a Change Layout button.

 

 

Note that the current setting for the system property titled glide.cms.enable.responsive_grid_layout will control whether most dashboards will appear as responsive or non-responsive.  A setting of true indicates that dashboards will be displayed in a responsive stance, if available while a setting of false indicates that the dashboards will always be displayed in a non-responsive format.

 

Additional Information

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See the following pages for more information on the differences amongst homepage's, responsive dashboards, and non-responsive dashboards:

Kingston version:

https://docs.servicenow.com/csh?topicname=differences-between-respsonsive-and-non-responsive-dashboards.hrds.html

London version:

https://docs.servicenow.com/csh?topicname=differences-between-respsonsive-and-non-responsive-dashboards.hs.html