Multiple gauges referencing the same table on the homepage cause the issue with the breadcrumb filter. 

Steps to Reproduce

  1. Log in to any affected instance.
    2. Switch to 'Home'
    3. Add two gauges on the same table with different filter condition.
       Example: create the first gauge on the HR Case table where the state is open & create the second gauge on the same table where the state is resolved/closed.
    4. Now click on the filter in the second gauge

    Expected Behavior: The filter on the second gauge should load and allow the user to edit it.


Actual Behaviour: Filter on the first gauge is opened instead of the filter on the second gauge.

If there are three or more gauges, clicking on the filter on any of these gauges opens up the filter on the first gauge.


After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided not to address this issue. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support

There is no workaround.


Related Problem: PRB1297926

Seen In

Jakarta Patch 9a
Kingston Patch 7

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-02-27 12:10:59
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