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How to control access to an entire Service Portal by some qualifier (role, user criteria)? - Support and Troubleshooting
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KB0695436

How to control access to an entire Service Portal by some qualifier (role, user criteria)?


274 Views Last updated : Jan 3, 2025 public Copy Permalink
KB Summary by Now Assist

Issue



Description


Is there a way to control access to an entire Service Portal by some qualifier (role, user criteria)? 

Procedure


There is no way to control the access to portal based on some qualifier in OOB instances. The user will have to include the criteria page by page. Service Portal is designed so that end users can use the application and overcome the hurdles of the native UI and create records without having ServiceNow knowledge. We have created FTASK39243 to let the Service Portal development team know about the requirement. The user can follow the status of the enhancement request to see more updates on the same.

Applicable Versions


All available versions


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