Symptoms

When a user with the itil, catalog, or approval_admin role accesses the My Approvals module, a message is displayed:

Security constraints prevent access to requested page

Release

All releases.

Cause

The out-of-box table-level read ACL for sysapproval_approver may have been deactivated or modified.

Resolution

1. Elevate to the security_admin role.
2. Restore the out-of-box table-level read ACL for sysapproval_approver by reactivating it if it was deactivated and/or restoring the script value to its original value:
   
    
   if (gs.getProperty("glide.approvals.restrict_by_record", "false") == "true")
       answer = gs.hasRole('approval_admin') || gs.hasRole('itil') || gs.hasRole('catalog') || (isApprovalMine(current) && hasAccessToDocument(current));
   else
       answer = gs.hasRole('approval_admin') || gs.hasRole('itil') || gs.hasRole('catalog') || isApprovalMine(current) || hasAccessToDocument(current);
   
   
   3. Save the ACL record.