Symptoms

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When the end users login, they are redirected to $sp.do instead of sp.

 

 

Cause

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This behaviour is seen when $sp public page is set to inactive. All Service Portal request are routed through $sp.do. The users do not have access to when it is not active. Setting the public page to true should provide the users with the expected post-login behavior.

 

Resolution

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1)Navigate to sys_pubilc.LIST table

2)Search for $sp page.

3)Set active to True