Symptoms

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When attempting to link Source Control to a Git repository, the following error appears: "The operation encountered an unexpected error. Check the node log file." When checking the node logs, this exception is seen:

SEVERE *** ERROR *** Error occurred while exporting application
com.glide.sourcecontrol.SourceControlException: org.eclipse.jgit.api.errors.TransportException: http://12.34.567.890/example.git:
insufficient data written

Release

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All Supported Releases

Cause

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This usually occurs when attempting to link to a self-hosted repository on a local server in your network. If the firewall is not configured correctly, communication from the ServiceNow servers will be blocked, and your repository will be unreachable.

Resolution

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Your server has to be reachable by the internet. Otherwise, you will need to work with ServiceNow to set up a proxy. Alternatively, you can opt for a secure hosted repository from services like GitHub, GitLab, or BitBucket.