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Description

Default filters can't be saved within related lists when using domain separation.

Steps to Reproduce

  1. Enable the Domain Support plugin

  2. While in the global domain, display an incident.

  3. In the Task SLAs related list, add a filter (for example, Active is true).

  4. Click Set as Default Filter.

  5. Switch to the TOP domain and display an incident.

  6. Configure > Related List.

  7. Create a separate Related List record by adding any of the available lists to the selected slushbucket.

  8. In the Task SLAs related list, click the filter icon and add a filter (for example, Active is false).

  9. Click Set as Default Filter.

  10. Go to https://<instance-name>/sys_ui_related_list_list.do?sysparm_query=name%3Dincident%5Eview%3DDefault%20view to verify that there are two records in the list.

  11. Switch to the TOP/MSP/Default domain.

  12. Create an incident, for example, INC001.

  13. Switch to the global domain and display the newly created incident INC001.

  14. In the Task SLAs related list, click the filter icon and create a different filter (for example, Breach time on Today).

  15. Click Set as Default Filter.

    Notice that the filter isn't saved in the sys_ui_related_list_entry record.

  16. Log out and then log in again.

  17. Display any incident.

    Istanbul: There isn't any filter displayed in Task SLA related list neither in global nor in TOP domain.

    Jakarta: Related lists displayed according to the TOP domain. The filter in Task SLA is displayed as the previous value of the global domain (Active is true) for both of the domains.

Workaround

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Related Problem: PRB1244927

Seen In

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Intended Fix Version

Madrid

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Associated Community Threads

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Article Information

Last Updated:2018-09-19 10:01:28
Published:2018-08-24