Notifications

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Symptoms


KB Articles created where Title Contains News but this KB articles are not displayed in News gadget on Homepage. 

Release


All releases

Cause


User is not passing appropriate ACLs on knowledge table OR Topic on KB article is not set to "News". 

Resolution


  1. Please make sure user has correct roles to view KB articles. Check ACL for kb_knowledge table for read operations. 
  2. If ACLs are not in place, create appropriate ACL. 
  3. Check whether user can read KB article or not. 
  4. For KB Articles to appear in News Gadget, KB article's topic should be News and KB articles should be in Published state.

 

Article Information

Last Updated:2018-08-26 22:34:44
Published:2018-08-15