21 views

Description

When trying to add a report to a dashboard or homepage, clicking on the Dashboard button will not trigger any action, preventing the user from being able to add a report to any dashboards.

Steps to Reproduce

  1. Access an existing report.
  2. Click the Sharing Icon and the Add to dashboard button on the top right corner.
  3. Click on the Dashboard tab. Notice it does not switch to the dashboard tab as expected.

Workaround

Please review the Fixed In section to determine the latest available patch your instance can be upgraded to.

If you require an immediate workaround, the functionality is operational if you remove the 'homepage' User Preference for each affected user attempting to add a dashboard.


Related Problem: PRB1250451

Seen In

Kingston

Intended Fix Version

Kingston Patch 9

Fixed In

London

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-08-18 09:53:28
Published:2018-08-18