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Service Portal: "producer.portal_redirect" does not redirect for tables that do not extend task table - Known Error
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  • Service Portal: "producer.portal_redirect" does not redirect for tables that do not extend task table
KB0695238

Service Portal: "producer.portal_redirect" does not redirect for tables that do not extend task table


5185 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

Redirect producer.portal_redirect does not redirect for tables that do not extend task table.

Steps to Reproduce

  1. Ensure that the Service Portal plugin is installed.

  2. Open any record producer, for example, Create Incident.

  3. Change the table that does not extend from task table, for example, Base Configuration Item (cmdb)

  4. Add the following code to redirect: producer.portal_redirect = "?id=sc_home"

  5. Submit the catalog item from Service Portal (https://<instance-name>.service-now.com/sp?id=sc_cat_item&sys_id=3f1dd0320a0a0b99000a53f7604a2ef9

    Note that the record producer does not redirect on submit to sc_home for table that do not extend task.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

Please note that this PRB1199056 has been closed as duplicate of PRB1289890. Hence, please refer the below KB for release and other information:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0712018


Related Problem: PRB1199056

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