Description
Redirect producer.portal_redirect does not redirect for tables that do not extend task table.
Steps to Reproduce
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Ensure that the Service Portal plugin is installed.
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Open any record producer, for example, Create Incident.
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Change the table that does not extend from task table, for example, Base Configuration Item (cmdb)
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Add the following code to redirect: producer.portal_redirect = "?id=sc_home"
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Submit the catalog item from Service Portal (https://<instance-name>.service-now.com/sp?id=sc_cat_item&sys_id=3f1dd0320a0a0b99000a53f7604a2ef9
Note that the record producer does not redirect on submit to sc_home for table that do not extend task.
Workaround
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Please note that this PRB1199056 has been closed as duplicate of PRB1289890. Hence, please refer the below KB for release and other information:
https://hi.service-now.com/kb_view.do?sysparm_article=KB0712018
Related Problem: PRB1199056