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Description

When typing on the sp ticket page (e.g. https://instance-name.service-now.com/sp?id=ticket&table=incident&sys_id={sys_id of the ticket}), if a user types quickly and presses "Enter" key then the comment gets truncated.

Steps to Reproduce

1. Login in an OOB Kingston Patch 3
2. Open an incident through Service Portal:
sp?id=ticket&table=incident&sys_id=
3. Type quickly "hello there" and press enter
4. Repeat steps 3 until the comment posted will be truncated as per attached screen recording

Workaround

There are no workarounds available. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.


Related Problem: PRB1268319

Seen In

Kingston Patch 6

Fixed In

London

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-09-12 08:03:32
Published:2018-08-14