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Description

Cannot paste text from Microsoft Office products into the tinyMCE HTML editor using the Edge browser.  

Steps to Reproduce

1. Using the Edge browser on Windows 10, navigate to /kn_knowledge.do
2. Copy any text from OneNote (any MS Office product will produce the same result)
3. Paste the copied text into the TinyMCE editor field.

Expected: The text will be pasted into the field.
Actual: The text is not pasted into the field.

Workaround

Before pasting the text into the HTML field, paste the text first into WordPad or Notepad. Then copy the text again from WordPad or Notepad and paste it into the HTML field.


Related Problem: PRB1252384

Seen In

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Intended Fix Version

Madrid

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This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2018-09-26 01:55:53
Published:2018-08-27