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Having a misplaced href tag prevents notifications from firing - Support and Troubleshooting
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  • Having a misplaced href tag prevents notifications from firing
KB0695226

Having a misplaced href tag prevents notifications from firing


689 Views Last updated : Apr 30, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


A notification containing a mail script does not fire to create an email. The localhost log file shows:
 
SEVERE *** ERROR *** For input string: "mail_script_name" 
java.lang.NumberFormatException: For input string: "mail_script_name" 
at java.lang.NumberFormatException.forInputString(NumberFormatException.java:65) 
at java.lang.Integer.parseInt(Integer.java:580)

Release


Any Release

 

Cause


Looking at the html source for the notification, you can see a href tag added in between the parts of the mail script call. For Example:

$mail_<a href="script:mail_script_name}">script:mail_script_name}

When looking at this in the html viewer, you can see parts of the mail script call highlighted as a link but not all.

Resolution


Remove the href attribute.

For Example: <p>${mail_script:mail_script_name}</p>

 


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