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Classic report UI always shows - None - option in choice list of a field - Known Error
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  • Classic report UI always shows - None - option in choice list of a field
KB0695208

Classic report UI always shows - None - option in choice list of a field


1516 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

Scenario 1;
Even though the field is configured to exclude - None - option, in classic UI, the report can be filtered with - None - value. In new UI, the - None - option isn't visible as expected
 
Issue can be reproduced with State field of Task table. It is configured as "Dropdown without -- None -- (must specify a default value)". In classic UI of a Task-table report, while filtering with 'State' field - None - can be selected.
<instancename>/sys_dictionary_list.do?sysparm_query=name=task^element=state
 
Scenario 2;
When a field is configured as "Dropdown with -- None --" but if the choices gathered from another field configured as "Dropdown without -- None -- (must specify a default value)", new report UI doesn't show - None - option.
 
Issue can be reproduced with Problem state field of Problem table. This field is configured as "Dropdown with -- None --", and its choices are populated from State field of Task table (which is configured as "Dropdown without -- None -- (must specify a default value)").  In new UI of a Problem-table report, while filtering with 'Problem state' field - None - can't be selected.
<instancename>/sys_dictionary_list.do?sysparm_query=name=problem^element=problem_state

Steps to Reproduce

Scenario 1;
1. Reports > View / Run
2. Click to Create a report
If new UI gets displayed, Click to Switch to Classic UI
3. Select Data: Table / Task
4. Click Add Filter Condition
5. Select 'State' field as filter condition
 
Expected behavior: First choice of State gets displayed as first option (New UI behavior)
Actual behavior: -- None -- gets displayed as first option 
 
Scenario 2;
1. Reports > View / Run
2. Click to Create a report
If classic UI gets displayed, Click to Switch to New UI
3. Select Data: Table / Problem
4. Click Add Filter Condition
5. Select 'Problem state' field as filter condition
 
Expected behavior: -- None -- gets displayed as first option (Classic UI behavior)
Actual behavior: First choice of Problem State gets displayed as first option

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.

 


Related Problem: PRB1298391

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