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Symptoms


When a user clicks on "Knowledge" menu item or link on Service Portal, none of categories or articles display. Additionally, articles are not available when searched.

Release


All releases

Cause


This is caused when a knowledge base is not defined on the Portal [sp_portal] record for that Service Portal. Portal record has a "Knowledge base" field which needs to be populated with a valid knowledge base.

Resolution


  1. Navigate to Service Portal > Portals.
  2. Click on the Portal where the issue is happening.
  3. Locate the Knowledge base field.
  4. Populate it with an active knowledge base.
  5. Save

 

 

 

Article Information

Last Updated:2018-08-13 16:53:56
Published:2018-08-10