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Unable to update a variable in catalog form after upgrade - Support and Troubleshooting
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  • Unable to update a variable in catalog form after upgrade
KB0694737

Unable to update a variable in catalog form after upgrade


617 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Issue Summary:


Unable to update location variable in New Hire form after upgrade
 
=> Desired Behavior________
Variables should get updated on catalog task
 
=> Unexpected/Actual Behavior______________
Variables are not getting updated on catalog task

 

Most Probable Cause :


Custom client script


Resolution :


onChange client script clearing the value on every change of value on both the variables : 
ex : variable : building.
=> g_form.clearValue('building'); is clearing the values on the form
 
=> Turning off the script resolves the issue

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