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Description

Users are unable to edit choice fields on list view when it dependent to a reference field.

Steps to Reproduce

In incident form, create two fields as below:

Table 1:

Table: Task[task]
Type: Reference
Column label: Location
Column name: location
Attributes: tree_picker=false
Mandatory: Enabled

Table 2:

Table: Incident[incident]
Type: Choice
Column label: Location Building
Column name: u_location_building
Attributes:
Use dependent field: enabled
Dependent on filed: Location
Add 2-3 Choices with Dependent value of any two location as:
For "Alabama" sys_id= 8a3e85f037d0200044e0bfc8bcbe5d0d
For "Florida" sys_id= 8e3e85f037d0200044e0bfc8bcbe5d14

After you created these two fields, go back to list view and double click on Location Building field.

Expected Behavior: First it will force you to set "Location" if it is not set before and then it will ask for "Location Building".
Actual Behavior: It forces you to set "Location" even it is set before or not and it doesn't ask for "Location Building". 

Workaround

After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided not to address this issue. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support.


Related Problem: PRB1283805

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Article Information

Last Updated:2018-08-16 08:29:40
Published:2018-08-16