Unable to see any record when filtering the records for a field that has type as Choice in list view.

1. Create two choice fields in the sys_user table:

   FIELD #1
   Table:sys_user
   Type:Choice
   Column Label:Region
   Column name:u_region
   Choice List Specification: Dropdown without —None— (must specify a default value)
   Default Value:javascript:gs.getUser().getRecord().getValue('u_region')
   
   Choices For Region:
   Label: NA Value:NA Sequence:0 Inactive:false Dependent value:EMEA
   Label: SA Value:SA Sequence:1 Inactive:false Dependent value:EMEA
   Label: EMEA Value:EMEA Sequence:2 Inactive:false Dependent value:
   Label: AP Value:AP Sequence:3 Inactive:false Dependent value:

   FIELD #2
   Table:sys_user
   Type:Choice
   Column Label:Country
   Column name:u_country
   Choice List Specification: Dropdown without —None— (must specify a default value)
   Dependent Field:Region
   Default Value:javascript:gs.getUser().getRecord().getValue('u_country')
   
   Choices For Region:
   Label: AD Value:AD Sequence: Inactive:false Dependent value:EMEA
   Label: AE Value:AE Sequence: Inactive:false Dependent value:EMEA
   Label: AG Value:AG Sequence: Inactive:false Dependent value:NA
   Label: AR Value:AR Sequence: Inactive:false Dependent value:SA
   Label: AU Value:AU Sequence: Inactive:false Dependent value:AP

2. Go to the incident table and add the following two fields to the incident form from the reference table Requester:

   Requester.Region
   Requester.Country

3. Set values for an incident.

4. Go back to list view and try to type the name of region or country in filter.

   Instead of filtering with the name you entered, it returns nothing.

After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided not to address this issue. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support.