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How to enable Connect Chat for certain users in ServiceNow - Support and Troubleshooting
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  • How to enable Connect Chat for certain users in ServiceNow
KB0694724

How to enable Connect Chat for certain users in ServiceNow


2477 Views Last updated : Jan 3, 2025 public Copy Permalink
KB Summary by Now Assist

Issue



Description


Admins are able to configure which users have access to Connect via Roles

Procedure


  1. Navigate to Collaborate > Administration > Properties
  2. Update the comma separated allow list of roles able to access Connect.
  3. An empty value allows all roles to access Connect.

*Note: The property name is 'connect.roles' and can also be found in all system properties [sys_properties] table.

Applicable Versions


Istanbul +

Additional Information


Please visit the Connect administration Documentation page for more details regarding this and all configuration properties for Connect.


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