Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
install_count field on the cmdb_ci_spkg records is not equal to number of records on 'Installed On' related list - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • install_count field on the cmdb_ci_spkg records is not equal to number of records on 'Installed On' related list
KB0694690

install_count field on the cmdb_ci_spkg records is not equal to number of records on 'Installed On' related list


1901 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Overview


The "install_count" field on the cmdb_ci_spkg records will not be updated dynamically based on the changes to the 'Installed On' related list. So you might not find that the field does not always match with the number of records on the 'Installed On' related list.

Resolution


The install_count field is updated by a script which is kicked off by an OOB scheduled job "Count Software Licenses" which runs daily. This job can be scheduled in such a way that it runs after the scheduled discoveries for that day, so that the "install_count" field value is closest to the number records on 'Installed On' related list.

 


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.