The "install_count" field on the cmdb_ci_spkg records will not be updated dynamically based on the changes to the 'Installed On' related list. So you might not find that the field does not always match with the number of records on the 'Installed On' related list.


The install_count field is updated by a script which is kicked off by an OOB scheduled job "Count Software Licenses" which runs daily. This job can be scheduled in such a way that it runs after the scheduled discoveries for that day, so that the "install_count" field value is closest to the number records on 'Installed On' related list.


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Last Updated:2018-08-13 16:55:47