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Symptoms


Checklist formatter is not loading correctly on the form and the OOB UI Macros "inline_checklist_macro" and "checklist_template" have not been modified in any way:

Release


All

Cause


The Checklist formatter is controlled through Angular technology, which is provided with ServiceNow. However, often times customers will attempt to import different versions of the Angular library through a UI Script. This is advised against by ServiceNow Support as it can lead to issues such as this.

Resolution


Remove the script which is importing the external Angular library. Run a query against sys_ui_script where "script contains angular".

Additional Information



If this doesn't resolve your issue, here is another cause of the same issue

Article Information

Last Updated:2018-08-09 15:14:21
Published:2018-08-09