A list drill down on a report widget does not redirect users to the Service Portal UI, but to the standard UI.
Steps to Reproduce
- Setup redirection to the service portal for end users as documented:
- Install the plugin "Performance Analytics and Reporting - Service Portal Widgets"
- Configure the report widget to display a report in a portal page as documented:
- Login with a user that should be redirected to the portal.
- Open the portal page displaying the report (ex. type "Bar").
- Click on a data column in the report so to display a list of records.
Notice it navigates to a normal UI like /incident_list.do?sysparm.... rather than /nav_to.do?uri=/incident_list.do that would use the portal UI as expected.
Related Problem: PRB1238361