On the Service Portal catalog widget, a JavaScript error is thrown in the console when submitting any catalog item. However, the record is created as expected. This issue does not occur for record producers.

Steps to Reproduce

  1. Open developer tools in Chrome.
  2. Navigate to the Service Portal > Service Catalog.
  3. Order an Apple iPhone 6s.

The following error appears in the console, even though the item seems to be submitted successfully:

TypeError: Cannot read property 'message' of undefined


This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.


Related Problem: PRB1201712

Seen In

There is no data to report.

Fixed In

Kingston Patch 3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-01-18 11:48:00