Admin/Maint users are not able to view the Check in, On-site Queue or Survey portals for the Walk-up experience application. When attempting to open the following pages an error is displayed: "Sorry, you are not authorized to access the walk-up pages"
Per the development team this is expected behavior. Only users with the sn_walkup.walkup_login role can access these portal pages. This was done for security purposes as the portal pages are exposed on a device like tablet. It was an engineering decision to restrict the access given to the walkup login users only.
There are two ways to access these portal pages:
- Create an ESS user and assign 'sn_walkup.walkup_login' role; impersonate ESS user to access the portal. (NOTE: There is logic in place that will prevent assigning this role if the user already has some other role assigned), or
- A new user, 'Walkup User', is included with the Walk-up plugin. Admin/Maint can impersonate this user to access the portal pages.
The sn_walkup.walkup_login role cannot be added to a user who already has a role.