The Self-Service > My Approvals module menu does not work on mobile app or browser with delegated users.

Steps to Reproduce

  1. Navigate to User Administration > Delegates and set up a delegate user for a change approver, for example, set System Administrator as delegate for change approver user Luke Wilson.

  2. Navigate to a change record that is in the New state and change the state to Authorize.

  3. Save the form.

  4. Click the Request for Approval button that appears in the header.

    The system will create approval records for the change record.

  5. Open the same instance in mobile device as System Administrator (set as a delegate in this example). You can also try via $ view.

  6. Navigate to Self-Service > My Approvals.

    The filter contains only the current user in the approval list filter and not the delegated user. The page does not display the approval record for the current user being approver or delegate, eventually displaying a "No records found" message.


After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make this decision lightly, and we apologise for any inconvenience.

As a workaround, in the 'My Approvals' Module, change the Filter condition to:

Approvals => is => javascript:getMyApprovals();

Related Problem: PRB1247665

Seen In

There is no data to report.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-07-18 23:21:05