When a field is set to "NULL", it causes the notification condition validation for field.isEmpty() to fail


Condition AssignedTo is empty

Steps to Reproduce

  • Create a Notification in sc_req_item where the condition Assigned To is empty,
  • Create a Business Rule on sc_req_item that sets AssignedTo="NULL" on before 
  • The notification contains a condition where Assigned_to is empty
  1. Open a Request item
  2. Set assigned_to Fred Luddy and Save
    • The Business Rule sets the assigned_to to NULL which causes the Problem
No Notification is sent 


Remove assigned_to from the Notification condition and add the following on the advanced condition:

Related Problem: PRB1296816

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Article Information

Last Updated:2020-11-16 02:33:11