When SSO for an instance is configured to utilize on the native application, it can cause the Android application to prevent loading the IDP login page. In some instances, it will load the IDP login page but still fail after entering a correct username and password.

NOTE: The auth flow on the web normally goes through This is ONLY for native, where the default flow does not go through

Steps to Reproduce

  1. The instance must be configured to use as the IDP (Identity Provider) returned when calling from the native app.

  2. Launch the Android application and enter the instance.

    The screen may display a Toast message stating "Invalid username or password".

    The IDP login screen might not load. If it loads, even after entering a valid username and password, a Toast message might display that states "Invalid username or password".


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Related Problem: PRB1263738

Seen In

Mobile Android Feature Release 2.0.0
Mobile Android Feature Release 3.0.0
Mobile Android Feature Release 4.0.0
Mobile Android Patch 1.0.1
Mobile Android Patch 1.0.2
Mobile Android Patch 2.1
Mobile Android Patch 2.2
Mobile Android Patch 2.3
Mobile Android Patch 3.1
Mobile Android Patch 3.2
Mobile Android Patch 3.3
Mobile Android Patch 4.0.1
Mobile Android Patch 4.1
Mobile Android Patch 4.2
Mobile Android Patch 4.3
Mobile Android Patch 4.4
Mobile Android Patch 4.5
Mobile Android Patch 4.6
Mobile iOS Feature Release 4.0.0
Mobile iOS Feature Release 5.0.0
Mobile iOS Feature Release 6.0.0
Mobile iOS Patch 3.0.2
Mobile iOS Patch 3.0.3
Mobile iOS Patch 4.1
Mobile iOS Patch 4.2
Mobile iOS Patch 4.3
Mobile iOS Patch 5.1
Mobile iOS Patch 5.2
Mobile iOS Patch 6.0.1

Fixed In

Mobile Android Patch 4.2

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:37:57