Notifications

49 views

Description

Service Catalog categories not displaying in the Mobile UI.  Page shows blank

 

 

Steps to Reproduce

  1. Make sure SC categories are created.

  2. Go to https://<instance_name>.service-now.com/$m.do#/home.

  3. Click on the menu option at the bottom left corner of the page.

  4. Navigate to Self-Service > Service Catalog.

    Note that a page with no categories is displayed.

 

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In and Intended Fix Version fields to determine whether any versions have or are planned to have a permanent fix.

 


Related Problem: PRB1295519

Seen In

There is no data to report.

Intended Fix Version

Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-10-29 15:29:20
Published:2018-08-14