Notifications

113 views

Symptoms


When trying to access a widget from the widget editor it shows up as a blank page although all the widget is added to a page

Release


ALL

Cause


Missing configuration on the container record

Resolution


To resolve your issue access the container record for "widget_editor" and Check "Bootstrap alternative" checkbox to resolve your issue.

To access the container record please follow the steps below,

  1. Navigate to "Service Portal" -> "Pages"
  2. Search for "ID" "contains" "widget_editor" and open the page 
  3. In the "widget_editor" page, click on "Widget Editor - Container 1" (container record) under "Page:Widget Editor"

Article Information

Last Updated:2018-08-06 07:44:36
Published:2018-08-06